Eric Lefebvre, CEO of MTY Group, a Quebec-based company with dozens of restaurant brands, said, “It’s creating a real disaster when it comes to programming all our cash registers with the short amount of time in front of us.”
Lefebvre’s company, which operates 15 different point-of-sale systems due to acquisitions, faces significant challenges. While newer systems may take a few hours to reprogram, older systems require programming at each store.
“Our franchisees are not IT specialists, so how we achieve that and get everything done at the same time is going to be a real challenge,” Lefebvre added.
In addition to updating point-of-sale software, businesses must reprint price lists and replace item tags or labels on store shelves.
According to CFIB, 65 percent of surveyed companies feel there is insufficient time to complete these tasks.
